Your With Energy account
Access the With Energy portal to manage your account at any time, from anywhere.
Your account will allow you to open or close your account with us, pay a bill, check your usage and amend your contact and payment details. If you require any assistance with your account, please contact our support team.
Please note that if you have not created an account, then please follow this link to create your user profile and then when prompted contact us to complete your account.
Get in touch
The fastest way to solve an issue is to contact your With Energy Customer Service Team at hello@with.energy
Click on the links below for our fast forms designed to help you get in contact quickly and efficiently for common enquiries. If you would like to make a complaint, please click here.
If you prefer to phone we look forward to hearing from you on 0333 8000 111.
General Enquiries
We are here to help with all your questions to do with bills and equipment.
Report an Issue
Tell us if something has gone wrong and how we can help fix it.
Tell us you're moving
Let us know if you joining or leaving our neighbourhood.
Visit the help centre
You can find answers to all topics concerning your With Energy system on our FAQ pages.
Topics on this page include advice on troubleshooting, paying your bill and heating in your home.
What is district heating?
District heating transports heat directly into your home through a network of highly efficient underground pipes.
It removes the need for you to own, maintain, insure or replace a traditional boiler. The heat is available to you 24 hours a day, 7 days a week; you just pay for what you use to heat your home and water.
The network will supply heat with carbon emissions significantly lower than the equivalent heat supplied by individual gas boilers.
